My team and I are monitoring the COVID-19 situation closely and sharing resources and information here, on Facebook, on Twitter, and via my newsletter (click here to sign up). Our goal is to help you have the latest facts at your fingertips.
If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the COVID-19 Self Assessment Tool to determine how to seek further care.
ON THIS PAGE:
- Key Information Sources
- Impacted City Facilities and Services
- Financial Support for Residents and Businesses
- Local Support in Osgoode Ward
- Mental Health Help During COVID-19
There is a lot of information out there. The resources below are trusted and reliable.
OTTAWA PUBLIC HEALTH
- Phone: 613-580-6744 *Please click and read this BEFORE calling OPH or seeking healthcare.
- Multilingual Resources: COVID-19 information in over 30 languages
ONTARIO MINISTRY OF HEALTH
HEALTH CANADA / PUBLIC HEALTH AGENCY OF CANADA
Our federal, provincial, and municipal governments have all launched programs to support residents and businesses struggling during COVID-19. It can be hard to sift through all the information and figure out your next move. Below is a summary of the different supports available. The City of Ottawa also worked with Ottawa Public Health to put together this list of resources.
FEDERAL GOVERNMENT SUPPORT
- Here is a handy guide to accessing government programs created by Carleton U Professor Jennifer Robson. This guide is updated regularly.
- The Canada Emergency Response Benefit (CERB) is a benefit of $2,000 a month for up to four months. Read this helpful FAQ about the CERB
- Check with your former employer to see if they have looked into the Canada Emergency Wage Subsidy (CEWS), which offers businesses a 75% wage subsidy.
- Note: If you receive a subsidized salary through the CEWS, you cannot apply for the CERB. It's one of the other.
- Extra time to file income tax returns (new deadline is June 1, 2020)
- For students:
- Students loan payments are suspended until September 30, 2020, interest-free.
- Canada Emergency Student Benefit: students not receiving the CERB would receive $1,250/month for up to four months (May-August 2020). Students with disabilities, students with dependents would receive $2,000. Applications open mid-May.
- Canada Student Service Grant: up to $5,000 towards fall tuition if students volunteer in a sector needing assistance due to COVID-19.
- Visit the Federal Government website for these and other initiatives including:
- An extra $300 per child through the Canada Child Benefit in May
- Mortgage payment deferral
- Canada Emergency Wage Subsidy (CEWS): covers 75% of employees’ wages on the first $58,700 earned, for qualifying businesses and organizations. This subsidy will be retroactive to March 15, 2020 and applies for 3 months. Applications are open.
- Temporary Business Wage Subsidy: Employers who are not eligible for the Canada Emergency Wage Subsidy may be eligible to receive a subsidy equal to 10% of wages, for March 18 to before June 20, 2020.
- Canada Emergency Business Account (CEBA): storefront businesses qualify for up to $40,000 in loans, with up to $10,000 forgiven.
- Community Futures Network: support for rural businesses and communities with much-needed access to capital. Community Futures Network is a group of federal agencies placed across Canada that provide small business services in rural communities.
- Visit the Federal Government’s website for small business support.
ONTARIO GOVERNMENT SUPPORT
- If you’re a parent of a young, or special needs child, you can apply for a one-time direct support payment from the Ontario government:
- $200 for children aged 0 to 12
- $250 for children or youth aged 0 to 21 with special needs
- 'Pandemic Pay' for essential workers
- Guaranteed Annual Income System payments for low-income seniors will be doubled for six months.
- Students loan payments are suspended for six months, interest-free.
- Time-of-use electricity rates have been set to off-peak pricing 24/7. Bills will be automatically adjusted.
- Electricity and natural gas services will not be disconnected for nonpayment.
- Ontario-Canada Emergency Commercial Rent Assistance Program (OCECRA)
- This program lowers rental costs for eligible small business tenants by 75% for April, May, and June 2020.
- SUGGEST a temporary rule or regulation change: businesses are invited to submit suggestions to help them overcome the unique challenges from COVID-19.
- Ontario Together: help fight coronavirus: Offer emergency products and innovative solutions or volunteer to support Ontario's response to COVID-19.
- For companies that pay less than $1 million in payroll, there will be a temporary increase in the Employer Health Tax exemption.
- Five months of interest and penalty-free relief for businesses to file and make payments for the majority of provincially administered taxes.
- Employers will be allowed to defer WSIB payments for up to six months.
- HOTLINE FOR ONTARIO BUSINESSES: Businesses with questions about how COVID-19 impacts their business or employment can call 1-888-444-3659, Monday-Sunday, from 8:30 a.m.–5 p.m
CITY OF OTTAWA SUPPORT
- For a list of all City of Ottawa support and assistance click here.
- Ottawa has launched the 2020 Property Tax Hardship Deferral Program. APPLY HERE
- Property owners have a grace period for payment of interim property taxes and a grace period on all unpaid water bills
- The Farm Grant Program provides financial relief to working farmers. More information on the program and eligibility can be found on ottawa.ca.
- NROCRC (Nepean, Rideau and Osgoode Community Resource Centre) is still responding to intake calls. Please contact their centre at 613 596-5626 or email@example.com.
Services from NROCRC:
- Food Box Relief Kits: delivery will be twice per week (Monday and Thursday) - Please call 613 596-5626 x 244 or e-mail firstname.lastname@example.org. This free service is available to seniors, those living with a disability, and those caring for an elderly person.
- Food Vouchers: are available for pick up/delivery. Clients are being asked to please call ahead for any pick-ups. Call 613-596-5626 or email email@example.com. This service is available to any vulnerable, isolated community members (no age restrictions).
- Emergency Baby Cupboard: services are still available. Clients are being ask to please call ahead for any pick-ups. Please call 613-596-5626 or email firstname.lastname@example.org.
- Mental Health Support: Counsellors are here to help if you need mental health support to help you cope with the COVID-19 pandemic. Call 613-596-5626 ext 249
- Intake Services: will be available through telephone – Please call 613-596-5626 ext 249.
- The EarlyOn Program is sending out weekly online activities participants through distribution lists. Please email email@example.com for more information.
- Virtual Zumba Class Every Tuesday evening from 6:00 pm – 7:00 pm on ‘Zoom’. Please e-mail firstname.lastname@example.org for details. This is available for adults and seniors.
- OESP inquiries, please contact 613-596-5626 and leave a voice-mail. We will be returning calls. Due to high call volume please be patient
- The Trinity Bible Church volunteers are available to help seniors 65+ in need of groceries or help with errands and/or medical appointments . You can contact Elizabeth at 613-826-2444; Greg at 613-826-4695 or Shirley/Richard at 613 826-2444 for more details.
- ROSSS (Rural Ottawa Senior Support Services) has partnered with local grocery stores to offer free grocery delivery if you are 55+ or an adult living with a disability. Call 613-692-4697 or 613-821-1101
- A Friendly Voice is available to those who are 55+. The free service is available from 8am-12am 7 days a week. Call 613-692-9992 or 1-855-892-9992.
- Findlay Creek Community Association has launched an online platform for those requesting assistance.
- Vitality Physiotherapy and Wellness Centre is offering free 10-min virtual consultations via telehealth for anybody that may have musculoskeletal or orthopedic injuries. Clients can call 613-425-7700 or email email@example.com to schedule a 10-minute session with one of the Physiotherapists who can help determine your best course of action.
- Osgoode Care Centre is offering a special way to connect with families while keeping everyone healthy. If you would like to Facetime with your loved one, please call 613-821-1034 ext 248 to arrange.
- Manotick Village Community Association has set up a Facebook group to connect residents who need assistance with those available to help. If you need help getting supplies, you can post a request. If you are able to help out, you can post your offer to help and outline what you can do. The group also features updates on what local businesses are doing to help. If you are not on Facebook, you can email firstname.lastname@example.org.
- The Osgoode Youth Association (O-YA) building has started a Virtual Youth Centre so we can continue to offer support, resources and a sense of connection to Osgoode Ward youth during this crisis.
- Greely Lions can be reached at COVIDemail@example.com primary telephone: Lion David Eggett (613) 862-7692, Secondary telephone: Lion Heather Chilvers (613) 435-0035 if anyone is needs assistance during this time of need.
- Seniors-only shopping hours: All Independent Grocery stores are open 7am to 8 am for seniors (65+) shopping only; Shoppers Drug marts have opened their doors from 7 am – 8 am for seniors (65+) shopping only; Sobey’s Grocery Stores have opened their doors from 7am – 8 am for seniors (65+) shopping only.
- Due to the recent COVID-19 regulations for everyone to stay home many households are experiencing issues with their internet service from various providers.
- I have received an update from our local Xplornet Dealer, Canada Connex that Xplornet subscribers in Eastern Ontario can now call them directly for prompt service to avoid waiting on hold with the general Xplornet technical support line.
- You can ask for Arthur Taillon by calling 1-866-977-6658 or directly by email at firstname.lastname@example.org
- The COVID-19 situation is stressful for everyone.
- Ottawa Public Health wants Ottawa residents to know “it’s OK to not be OK”.
- The department has set up a website about Mental Health and COVID-19.
- Here is a list of Mental Health Resources available for you
- NROCRC (Nepean, Rideau and Osgoode Community Resource Centre): Counsellors are here to help if you need mental health support. Call 613-596-5626 ext 249
- Distress Centre of Ottawa (24 hours a day/7 days a week) 613-238-3311
- Good Companions: Seniors Centre Without Walls 613-236-0428 x 2323
- A Friendly Voice: 613-692-9992 or 1-855-892-9992
- The Mental Health Crisis Line (24 hours a day/7 days a week) 613-722-6914
- Kids Help Phone (bilingual) 1-800-668-6868
- Good 2 Talk (bilingual) 1-866-925-5454
- First Nations and Inuit Hope for Wellness Help Line 24/7 (Bilingual, Other) 1-855-242-3310
- Ottawa Rape Crisis Centre Crisis Line 24/7 (English) 613-562-2333 24hr Line: 613-562-233
- The Royal Ottawa Mental Health Centre is offering a temporary virtual clinic (C-PROMPT Urgent Care Clinic) to provide mental health assessments, medication, and short-term psychotherapy. See the website for more information including a referral form.
- Mental health counselors at the Youth Services Bureau provide free mental health services for youth and families by phone or video. Call 613-562-3004 for more. They also have a 24/7 crisis line and chat.
- Wellness Together Canada is a mental health portal available here and through the Federal Government's COVID-19 app
Kids Come First starts immunization clinic for children
Kids Come First Health Team has opened a Children’s Immunization Clinic for infants and children under two (2) years of age in the Ottawa region who are unable to get their routine first series of immunizations due to COVID-19 closures. CHEO, community pediatricians, Ottawa Public Health (OPH) and CANImmunize, all partners in the Kids Come First Health Team, saw the need to provide another option and reduce barriers they might be facing in safely getting their children’s primary series of immunizations during this unprecedented time.
The purpose of the Children’s Immunization Clinic is for children under two (2) years of age to receive or continue their primary series of vaccinations, which includes:
- 5-in-1 vaccine (diphtheria-pertussis-tetanus-polio-Haemophilus influenzae type B) (2, 4, 6, 18 months)
- pneumococcal conjugate vaccine (2, 4, 12 months)
- rotavirus vaccine (2, 4, 6 months)
- meningococcal conjugate type C (12 months)
- measles-mumps-rubella vaccine (12 months)
- chicken pox vaccine (15 months)
This immunization clinic does not replace the need for well-baby visits with primary care providers. Primary series of vaccines should first consult their primary care provider.
CHEO on Tuesday, April 28 and, going forward, will take place Tuesdays, Wednesdays and Thursdays.
Families can call Ottawa Public Health (OPH) at 613-580-6744 to arrange an appointment at the Children's Immunization Clinic.
The clinic is not offering preschool boosters (ages 4 – 6 years), adolescent boosters (ages 14 – 16 years) or the school-based series for Hepatitis B, HPV and meningococcal conjugate vaccines (normally given in grades 7 and 8).