My team and I are monitoring the COVID-19 situation closely and sharing resources and information here, on Facebook, and via my newsletter (click here to sign up). Our goal is to help you have the latest facts at your fingertips.
If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the COVID-19 Self Assessment Tool to determine how to seek further care.
ON THIS PAGE:
- Key Information Sources
- ATTENTION: City Clarifies the Provincial Stay-At-Home Order
- Impacted City Facilities and Services
- Financial Support for Residents and Businesses
- Local Support in Osgoode Ward
- Mental Health Help During COVID-19
KEY INFORMATION SOURCES
There is a lot of information out there. The resources below are trusted and reliable.
OTTAWA PUBLIC HEALTH
- Phone: 613-580-6744 *Please click and read this BEFORE calling OPH or seeking healthcare.
- Multilingual Resources: COVID-19 information in over 30 languages
ONTARIO MINISTRY OF HEALTH
HEALTH CANADA / PUBLIC HEALTH AGENCY OF CANADA
ATTENTION: CITY CLARIFIES THE PROVINCIAL STAY-AT-HOME ORDER
The City of Ottawa has clarified how the Province of Ontario’s new stay-at-home measures will alter public access to its facilities and in-person counter services.
The Province is requiring everyone to remain at home with exceptions for permitted purposes or activities, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for work where the work cannot be done remotely.
What facilities are opened and closed:
- The City will continue to operate and provide some services during the stay-at-home order, including virtual arts and recreation programming.
- No public access to administrative buildings, including 100 Constellation and Ben Franklin Place.
- Public access to City Hall will be restricted to the Service Ontario counter and the municipal daycare service. Municipal counters, such as ServiceOttawa, will be closed as of the end of the business day on Friday, January 15, 2021 and will be moving to online delivery.
- All indoor recreation and cultural facilities remain closed to the public, excluding respite centres, COVID-19 assessment centres, municipal childcare centres (ages 0-4), inclusive recreation programs and Before-and-After School programs when elementary schools resume.
- Ottawa Public Library facilities will remain closed – including the bookmobile – but will continue to provide contactless curbside services.
- Outdoor rinks – community and refrigerated – and sledding hills will remain open with the current 25-person capacity restriction and masking requirements outlined in the order issued by Ottawa’s Medical Officer of Health. Outdoor refrigerated rinks will continue to operate with the online reservation system on ottawa.ca/skating.
- People are reminded they must maintain two-metres from others and masks must be worn in public accessibility areas that are within 15 metres (50 feet) distance of the edge of the ice surface. While masks are not mandatory when skating, OPH recommends wearing one for added protection.
- Under Provincial Regulations, no team sports are permitted and the City is directing that only skating take place on all rinks with no sticks, pucks, balls or other sports equipment permitted on the ice.
- Client Services Centres will suspend our current in-person counter services which will move to online delivery. Building Code Services will move to an alternate format such as mail services, electronic submission, phone, etc.
- The Provincial Offences Act courthouse, located at 100 Constellation Drive, Nepean, will remain closed.
- EarlyON Child and Family Centre remains closed from the current shutdown
- The Business Licensing Centre at 735 Industrial Avenue is open for drop-off of documents only and clients can call 613-580-2424 ext. 12735 or email email@example.com
- Complaints for unauthorized parking on private property will continue to require new electronic procedures for proof of authority.
- Residents needing financial assistance are asked call us at 3-1-1 and select option #4 for Social Services for information on all programs and services.
- People cannot visit the Employment and Social Services offices, but staff are available to help residents by phone, email and mail from 8:30 am to 4:30 pm Monday to Friday.
- Ontario Works claimants do not need to drop off any documents, including income reporting statements. Those documents can be given the case worker at a later date.
- Virtual arts and recreation programs will be offered with registration starting on January 14 at 9 pm.
- To support those staying home during these provincial measures, By-law and Regulatory Services will not be enforcing overtime parking on streets that do not have posted time limits. All other parking restrictions that ensure safety and mobility remain in effect, including parking bans due to snow accumulation, no-stopping zones, no-parking zones, fire routes, accessible parking spaces, pay and display, and rules around sidewalks, driveways and fire hydrants.
The City of Ottawa thanks all residents and businesses for their continued patience, kindness and resilience in doing their part to help stop the spread of COVID-19 and save lives. The rate of spread is at a dangerous point. We need to pull together again as a community by staying apart, respecting all measures, and practicing all preventative measures.
Our federal, provincial, and municipal governments have all launched programs to support residents and businesses struggling during COVID-19. It can be hard to sift through all the information and figure out your next move. Below is a summary of the different supports available.
FEDERAL GOVERNMENT SUPPORT
ONTARIO GOVERNMENT SUPPORT
CITY OF OTTAWA SUPPORT
- NROCRC (Nepean, Rideau and Osgoode Community Resource Centre) is still responding to intake calls. Please contact their centre at 613 596-5626 or firstname.lastname@example.org.
Services from NROCRC:
- Food Box Relief Kits: delivery will be twice per week (Monday and Thursday) - Please call 613 596-5626 x 244 or e-mail email@example.com. This free service is available to seniors, those living with a disability, and those caring for an elderly person.
- Food Vouchers: are available for pick up/delivery. Clients are being asked to please call ahead for any pick-ups. Call 613-596-5626 or email firstname.lastname@example.org. This service is available to any vulnerable, isolated community members (no age restrictions).
- Emergency Baby Cupboard: services are still available. Clients are being ask to please call ahead for any pick-ups. Please call 613-596-5626 or email email@example.com.
- Mental Health Support: Counsellors are here to help if you need mental health support to help you cope with the COVID-19 pandemic. Call 613-596-5626 ext 249
- Intake Services: will be available through telephone – Please call 613-596-5626 ext 249.
- The EarlyOn Program is sending out weekly online activities participants through distribution lists. Please email firstname.lastname@example.org for more information.
- Virtual Zumba Class Every Tuesday evening from 6:00 pm – 7:00 pm on ‘Zoom’. Please e-mail email@example.com for details. This is available for adults and seniors.
- OESP inquiries, please contact 613-596-5626 and leave a voice-mail. We will be returning calls. Due to high call volume please be patient
- The Trinity Bible Church volunteers are available to help seniors 65+ in need of groceries or help with errands and/or medical appointments . You can contact Elizabeth at 613-826-2444; Greg at 613-826-4695 or Shirley/Richard at 613 826-2444 for more details.
- ROSSS (Rural Ottawa Senior Support Services) has partnered with local grocery stores to offer free grocery delivery if you are 55+ or an adult living with a disability. Call 613-692-4697 or 613-821-1101
- A Friendly Voice is available to those who are 55+. The free service is available from 8am-12am 7 days a week. Call 613-692-9992 or 1-855-892-9992.
- Findlay Creek Community Association has launched an online platform for those requesting assistance.
- Vitality Physiotherapy and Wellness Centre is offering free 10-min virtual consultations via telehealth for anybody that may have musculoskeletal or orthopedic injuries. Clients can call 613-425-7700 or email firstname.lastname@example.org to schedule a 10-minute session with one of the Physiotherapists who can help determine your best course of action.
- Osgoode Care Centre is offering a special way to connect with families while keeping everyone healthy. If you would like to Facetime with your loved one, please call 613-821-1034 ext 248 to arrange.
- Manotick Village Community Association has set up a Facebook group to connect residents who need assistance with those available to help. If you need help getting supplies, you can post a request. If you are able to help out, you can post your offer to help and outline what you can do. The group also features updates on what local businesses are doing to help. If you are not on Facebook, you can email email@example.com.
- The Osgoode Youth Association (O-YA) building has started a Virtual Youth Centre so we can continue to offer support, resources and a sense of connection to Osgoode Ward youth during this crisis.
- Greely Lions can be reached at COVIDfirstname.lastname@example.org primary telephone: Lion David Eggett (613) 862-7692, Secondary telephone: Lion Heather Chilvers (613) 435-0035 if anyone is needs assistance during this time of need.
- Seniors-only shopping hours: All Independent Grocery stores are open 7am to 8 am for seniors (65+) shopping only; Shoppers Drug marts have opened their doors from 7 am – 8 am for seniors (65+) shopping only; Sobey’s Grocery Stores have opened their doors from 7am – 8 am for seniors (65+) shopping only.
- Due to the recent COVID-19 regulations for everyone to stay home many households are experiencing issues with their internet service from various providers.
- I have received an update from our local Xplornet Dealer, Canada Connex that Xplornet subscribers in Eastern Ontario can now call them directly for prompt service to avoid waiting on hold with the general Xplornet technical support line.
- You can ask for Arthur Taillon by calling 1-866-977-6658 or directly by email at email@example.com
- The COVID-19 situation is stressful for everyone.
- Ottawa Public Health wants Ottawa residents to know “it’s OK to not be OK”.
- The department has set up a website about Mental Health and COVID-19.
- Here is a list of Mental Health Resources available for you
- NROCRC (Nepean, Rideau and Osgoode Community Resource Centre): Counsellors are here to help if you need mental health support. Call 613-596-5626 ext 249
- Distress Centre of Ottawa (24 hours a day/7 days a week) 613-238-3311
- Good Companions: Seniors Centre Without Walls 613-236-0428 x 2323
- A Friendly Voice: 613-692-9992 or 1-855-892-9992
- The Mental Health Crisis Line (24 hours a day/7 days a week) 613-722-6914
- Kids Help Phone (bilingual) 1-800-668-6868
- Good 2 Talk (bilingual) 1-866-925-5454
- First Nations and Inuit Hope for Wellness Help Line 24/7 (Bilingual, Other) 1-855-242-3310
- Ottawa Rape Crisis Centre Crisis Line 24/7 (English) 613-562-2333 24hr Line: 613-562-233
- The Royal Ottawa Mental Health Centre is offering a temporary virtual clinic (C-PROMPT Urgent Care Clinic) to provide mental health assessments, medication, and short-term psychotherapy. See the website for more information including a referral form.
- Mental health counselors at the Youth Services Bureau provide free mental health services for youth and families by phone or video. Call 613-562-3004 for more. They also have a 24/7 crisis line and chat.
- Wellness Together Canada is a mental health portal available here and through the Federal Government's COVID-19 app