New Process to Get a New Blue, Black, or Green Bin

As of June 4th 2018, residents of Ottawa who require a new blue, black, or green bin will no longer need to request a Canadian Tire coupon to receive new bins. A new delivery service is being implemented that will simplify the process for residents to obtain recycling containers. Recycling containers will be delivered directly to the resident’s home.

Starting on June 4, residents can request a new recycling container by:

  • Making an online request for new bins. Once a request has been received, the bins will be delivered to the resident’s home within five (5) business days.
  • Contacting 311 to make a request for new bins. Once a request has been received, the bins will be delivered to the resident’s home within five (5) business days.
  • Visiting a City Client Service Centre (CSC) and requesting the bins. The CSC will create a service request to have the bin delivered to the resident’s home within five (5) business days.

The new delivery system will address the issue where residents had concerns about transporting the bins due to size. The service will also address and meet the requirements for the Accessibility for Ontarians with Disabilities Act. The website has been updated to inform residents, who complete an online request that the recycling container will be delivered to their home within five (5) business days. Solid Waste Services will continue the coupon delivery until May 31st. Residents must redeemtheir coupons on or before June 30th. After June 30th, the coupons will no longer be valid.